Director of Cash Services
Cash Services UK
BiographyDavid Hensley has been Director of Cash Services at Payments UK Since 2012. With over 25 years’ experience in senior management with Santander covering business transformation, operations and customer services, he has also held non-executive roles with two leading financial services providers (Link & BACs).
About the companyCash Services provides the vision and thought leadership for the strategic & operational management that underpins wholesale demand for cash within the UK. Ensuring that cash can circulate efficiently & effectively and that the risks in the cash cycle are managed accordingly is an essential component of the role of Cash Services.
PresentationThe impact of new payment methods on the use of cash in the UK
While cash remains the predominant payment method for consumers, new payments systems such as contactless as well as established debit and credit cards are beginning to affect real change in how consumers make payments. Who uses cash, why do they choose it and what elements of the cash user experience will make them want to use cash in the future?